Technical Service Engineer

Level DescriptionProfessional’ Leveling Guide consists of jobs with a professional nature that require “learned knowledge” most often attained through advanced education and experience. This can include business and/or clinical professionals.

Market Summary
Participates in field installations, upgrades, demonstrations, and deployments. Maintains professional liaison with customers to provide information, advice and services as required. Conducts mechanical and electronic preventive maintenance to predict problems and correct anomalies prior to catastrophic downtime. Modifies equipment with upgrades and performs temporary modifications to extend continued operation.

Impact
• Entry Level position.
• Decisions have a minimal impact on results, productivity and/or expenditures.

Communication
• Interacts with internal stakeholders within own department, as well as external stakeholders which may include clients and customers.
• Influences internal and external parties, who typically have shared interests, to achieve short-term departmental and team objectives. Represents the organization within area of responsibility.

Innovation
• Recognizes and resolves basic, routine, or common problems requiring analytical skills.
• Problems and issues faced are neither difficult nor complex.

Knowledge
• Applies basic theories, skills and practices to accomplish work assignments.
• Typically requires a bachelor's degree without previous experience.

• To provide technical support to clinical coordinator and marketing team in trials and installation
• Working as a team with sales service to increase product penetration.
• Identified new and follow up any potential business opportunities
• Assist customer service with technical clarification of customer order
• Ensure all service carry out on time and efficient
• Educate staff in the hospital in maintenance of our machine
• Provide technical support for design of HD room
• Maintain database on all equipment including trial and loan machine
• A service report to be completed for installation, repair and maintenance tasks
• Enter all service report into Technical Service database and hardcopy be filled on regular basis
• Other projects those may assign by Direct Superior
• Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization
• Obey the Fresenius Medical Care Compliance and Company Regulation

Education and Experience

• Has minimum education background of Bachelor (S1/D4) or Diploma (D3) degree from following majors:
  • Preferable: Electromedical Engineering (preferable)
  • Alternative: Electro Engineering, Biomedical Engineering, Mechanical Engineering or Computer Engineering
• Preferably have Professional License as Electromedics (STR)
• Minimum 1 year of experience as Technician in Medical Devices company is preferable. Fresh graduates are welcome.

Competencies

• Core Competencies refer to FME Company Values
  • Collaborative: means that we know how to work together for our shared purpose and to achieve our goals as one company
  • Excellent: means that we continuously drive quality and progress to lead the business into a successful future
  • Proactive: means that we are good at taking the initiative to make an impact with our work
  • Reliable: means that we are a trusted companion to our patients, partners and colleagues

• Technical Competencies:
  • Engineering Technical Skill: Possession of a designated level of technical engineering skill or knowledge and the ability to keep up with current developments and trends in areas of expertise; Knowledge of program procedures, methods and practices and their application to specific situations
  • Project Management: Ability to coordinate and administer programs/projects, activities and protocols; Ability to manage resources, monitor activities and assess environmental safety, risks and quality control associated with the program.
  • Customer Service Management: The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner; This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.
  • Resource Management: The ability to leverage organizational resources effectively and works towards standards of excellence igoals and strategies; This includes encouraging prioritization, planning, collaboration and motivation for others to perform according to performance standards.

• General Competencies:
  • Continuous Learning: Show the great willingness to receive knowledge & skills for effectiveness of work
  • Commit to the Organizational Ethic: Work behavior which highlighted on social, moral and organizational values and ethic in conducting business activities internally and externally
  • Administration, Planning & Organizing: Implement the process of operational administration, reporting and document management regarding operational process in working unit.