Technical Support Team Lead  

Area of Responsibility:

• Lead, mentor, and inspire a team of Technical Support representatives to achieve individual and team goals.
• Oversee the day-to-day operations of the Technical Support Team, ensuring timely and effective resolution of client issues.
• Collaborate with other departments to streamline communication and enhance cross-functional workflows.
• Develop and implement strategies to optimize team efficiency and productivity.
• Part of a project / Support Team in the field of Microsoft Windows Server, Active Directory, Microsoft 365 and Azure Services technologies.

Job Requirements:

• Proven experience in a technical support role, with at least 2 years of experience in a leadership or supervisory capacity.
• 5 years experience of Microsoft technologies including Microsoft 365 and Azure.
• Experience with Dynamics 365 CE is a plus.
• Excellent communication and interpersonal skills.
• Experience with patch and configuration management.
• Planning skills and ability to work under minimal supervision, multi-task, and prioritize work.
• Familiarity of PowerShell for management of Azure and Microsoft 365 services.