Alamat
Bentuk pekerjaan- Responsible for providing Tier 2 (L2) support to Internal all incidents/issues related to production issues.
- Troubleshooting and resolving incidents with Advanced Technical Knowledge.
- Setup Monitoring Tools and Alerting.
- Participate in enhancement of the Monitoring Tools Production System.
- Analyse the technical issues in production by deep diving into the issues and identifying the root cause of
- the issue in production.
- Create post-mortem to prevent recurrence.
- Ensure proper SOP documentation of solutions and workarounds for L1 Support.
- Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress till resolution.
- Report status and progress of open incident tickets to technical lead on a regular basis.
- Handling escalation on actions from Level 1.
- Perform standby duty (24x7) on call support basis.
