Alamat
Bentuk pekerjaanEssential Functions/Core Responsibilities
- Support and managing sales / marketing strategies.
- Responsible for the day-to-day supervision of a group of Telesales Agent associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
Requirements:
- Experienced at least 1 year experience in Sales - Telesales / Telemarketing Supervisor background or equivalent, preferably from insurance company, hospitality, travel and tourism
- Have good analytical and logical skills.
- Target oriented.
- Being proactive and have a high sense of persuasive manner.
- Good communication skill in English (both spoken & written)
