AlamatDeskripsi
Purpose of the Role:
Our Travel Consultant Customer Support will assist our client's end customers with AIR product queries. You will also be expected to understand end-customer queries and solve them accordingly in a timely manner.
Your Main Responsibilities:
- Quote travel plan to customers and follow up.
- Manage Air product queries via chat & call on their booking amendments, fresh issuance & reissue)
- Keep productivity benchmark and accuracy as per the team's minimum standard
- Carefully follow instructions and pre-established guidelines to perform assigned tasks.
- Ensure that all work is processed according to the team's minimum standard.
- Report any issues or system limitations to the direct supervisor.
Qualifications:
- Excellent communication skills in English (both written & spoken)
- Preferably a degree (SMK/D3/D4/S1) in Travel Management or any related major
- Excellent analytical and numerical skills
- Experience in GDS, preferably Sabre, Galileo, Amadeus
- Experience in travel/airline ticketing (fresh issuance, reissue, and adcol)
- Customer Service oriented
Be Part of ATI Journey:
Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 900 employees providing services to our clients across the globe.
