Job Description:
- Handling all product tour and ticket (domestic and international), including insurance and documents. Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
- Using GDS Ticketing (Galileo/Sabre/Amadeus/Althea) in Expert Level for Issued/Reissued Domestic and International Ticketing
- Strong Selling Skills in Tour Packages as FIT, Group and Incentives Program would be prioritized
- Explain to guests or customers as needed on their way.
- Supply Travel Consultant with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
- Diagnose travel problem and complain and work with the supervisor to provide a possible solution.
- Handling Customer Selling Airlines ticket & all kind travel products.
- Responsible in order.
- Maintain a good relationship with clients and suppliers.
- Deliver a high level bespoke luxury holiday with attention to details and exceptional customer service.
- Able to supply clients with essential travel documents needed as well as extensive destination information and useful travel guides.
Requirements:
- Minimum Graduated from Tourism Academy or SMIP with all kind Certification for Ticketing and/or Tourism Section.
- Minimum 2 year experience at the same level, Fresh graduate are welcome to apply.
- Familiar and Certified with/for Galileo/Abacus/Sabre/Althea reservation system
- Capable of serving request for hotel vouchers, Tour Packages & Travel Documents.
- Strong personality, humble, polite, charming, professional, service oriented and adopt a great attitude.
- Good communication and using good articulation skill with Emphatic/Sympathetic response to building warm relationship with customer
- Able to work under pressure and able to multitask.
- Must be able to work as a team.
- Excellent command of spoken & written English.
- Able to multi-task and work under pressure
- Able to work independently but also to be good at teamwork