Alamat- Answer calls and respond to emails.
- Handle customer inquiries both telephonically and by email.
- Research required information using available resources.
- Manage and resolve customer complaints.
- Provide customers with product and service information.
- Enter new customer information into system.
- Update existing customer information.
- Process orders, forms, and applications.
- Identify and escalate priority issues.
- Route calls to appropriate resource.
- Follow up customer calls whenever necessary.
- Document all call information according to standard operating procedures.
- Complete call logs and produce call reports.
