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Announcement Number: Jakarta-2024-016 Hiring Agency: Embassy Jakarta Position Title: Visa Assistant (Team Leader) Open Period: 02/23/2024 -03/08/2024 Format MM/DD/YYYY Vacancy Time Zone: GMT+7 Series/Grade: LE - 1415 8 Salary: IDR Rp198.398.941 /Per Year Work Schedule: Full-time - 40 hours/week Promotion Potential: LE-8
1
in
Jakarta, Java, ID
Overview
The work schedule for this position is:
- Full Time (40 hours per week)
Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
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Duties
The Visa Unit Team Leader is one of three LE staff Team Leaders in the Visa Unit which consists of both immigrant (IV) and nonimmigrant (NIV) services. The incumbent supervises four Visa Assistants (FSN-7) and oversees all associated supervisory responsibilities. S/he is rated by the Senior LE Supervisor and serves as Acting Visa Unit Senior LE Supervisor in their absence.
Advises the Senior LE Supervisor and USDH Visas Chief on team performance and issues related to portfolio. Manages all aspects of day-to-day visa operations, including workflow, personnel assignments, material resources, and problem solving related to a full range of visa services, including but not limited to, intake and document screening, data entry, visa printing, passport manifesting, correspondence, relationship building, and outreach. Ensures that proper management controls are maintained in the Visa Unit.
Communicates and explains 9 FAM (Foreign Affairs Manual), Immigration and Nationality Act, Consular Section Standard Operating Procedures (SOPs) and directives associated with NIV and IV services, in accordance with the Visa Unit’s SOPs and established visa processing guidelines. The job holder is fully cross trained to function in any role as required by visa demand and scheduling. The position requires a high-level of knowledge about different categories of visa applications and the ability to train, manage and lead subordinates.
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Qualifications and Evaluations
EXPERIENCE: Minimum three years’ experience involving visa work or other related work experience, with increasing responsibility and proven ability to apply regulations and law, execute detailed and reasoned assessments in a high pressure, multicultural environment, with extensive public contact, customer service, and/or problem-solving experience, is required. (Please note that one credited year of working experience is equal to 40 hours/week x 52 weeks or 2080 hours.)
JOB KNOWLEDGE: Good understanding of local governmental organizations, immigration law and practices, and cultural and social practices.
LANGUAGE: Fluent Speaking/Reading/Writing in Bahasa Indonesia and Good Working Knowledge in English language are required. This may be tested.
SKILLS AND ABILITIES: Must be able to perform work with accuracy at a quick, rapid pace. Must be able to deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints. Must demonstrate attention to detail, ability to work effectively as a member of a team as well as independently with minimal supervision, and strong interpersonal skills.
Must have good skills for drafting written correspondence in both English and local language. Must be able to apply good judgment in evaluating evidence, protecting sensitive information, and applying regulations correctly.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
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Benefits and Other Info
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Indonesia may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.
Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.
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How to Apply
All candidates must be able to obtain and hold a Public Trust - Background Investigation clearance. To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.
Required Documents:To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position. All Applicants:
- Diploma Degree with transcript
- Proof of citizenship (e.g. valid KTP/Passport)
Eligible Family Member Applicants:
- Copy of Sponsor's
Orders/Assignment Notification (or equivalent)
- Passport copy
- DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
- SF-50 (if applicable)
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email. For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.Thank you for your application and your interest in working at the U.S. Mission in Indonesia.
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