Waiter / Waitress

We are newly open restaurant and cafe in Pecatu, we currently looking for Waiter/Waitress additional team for Service department with the following details: 

Responsibilities:

1. Greet and seat guests in a friendly and welcoming manner, ensuring a positive first impression.
2. Provide menu recommendations and answer customer inquiries about food and beverages.
3. Take orders accurately and promptly, ensuring special requests and dietary restrictions are accommodated.
4. Serve food and beverages with a friendly and professional approach.
5. Anticipate guest needs and proactively address any concerns or issues.
6. Set up and prepare tables for guests, ensuring they are clean, organised, and properly set.
7. Monitor tables and promptly clear dishes and utensils to maintain a clean and tidy dining area.
8. Replenish supplies, such as napkins, condiments, and utensils, as needed. Help daily, weekly, monthly inventory and ordering to supplier if needed
9. Work collaboratively with the kitchen and bar staff to ensure smooth service and timely delivery of food and beverages.
10. Communicate customer preferences, special requests, and feedback to the kitchen and management team.
11. Assist colleagues when needed, fostering a positive and supportive team environment.
12. Present bills to customers and handle payment transactions accurately.
13. Provide assistance with any payment-related inquiries or issues.
14. Have knowledge or experience of making coffee is a plus

Requirements:

1. Min 2+ experience in a customer service role, preferably in a restaurant or hospitality setting, is desirable but not mandatory.
2. A High School Vocational or Diploma equivalent is required, a degree or certification in hospitality management, or a related field is preferred but not mandatory. Relevant work experience will also be considered.
3. Possess a warm and welcoming approach, creating a pleasant and enjoyable atmosphere for guests.
4. Ability to engage with customers and build rapport, making them feel valued and comfortable.
5. Demonstrated ability to learn quickly and adapt to new situations and environments.
6. Efficiently handle multiple tasks and prioritise responsibilities in a fast-paced setting.
7. Excellent verbal communication skills, with the ability to effectively interact with guests and team members.
8. Active listening skills to understand customer preferences and address their needs.
9. A genuine passion for providing exceptional customer service.

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang, Sore
  • Selasa: Pagi, Siang, Sore
  • Rabu: Pagi, Siang, Sore
  • Kamis: Pagi, Siang, Sore
  • Jum'at: Pagi, Siang, Sore
  • Sabtu: Pagi, Siang, Sore
  • Minggu: Pagi, Siang, Sore
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 March 2024