Uraian Tugas
- Able to analyze trends and patterns on volume injection to accurately forecast potential need in class requisition
- Good knowledge in data trends and patterns in schedule adherence and identify behavioral trends that impacts operational performance overall
- Continuously analyze reporting, staffing, and scheduling procedures for maximum efficiency
- Establish and maintain operational reporting: Reports include but are not limited to, real-time and historical reporting on volumes, service performance, staffing, and historical trends
- Proactively maintain continuous internal communication with staff, managers, and directors regarding load balancing and staffing needs, in real-time, and historically
- Lead meetings with management to assess performance and identify and mitigate risks
- Coach, train, and evaluate team members
- Manage the team to ensure service level standards are consistently met
- Oversee intraday management of real-time scheduling and workload management to meet service-level requirements
- Make decisions and provide solutions on certain Operational challenges impacting staffing and scheduling.
- At least 1 year relevant experience as Planner and Scheduler
- Having leadership experience is a plus
- Planning and Organizational skills
- Ability to work under pressure
- Attention to details
- Good understanding of effective scheduling, planning and seat planning
- Commitment to ownership and accountability
- Analytical skills on data trends, volume patterns and forecasting of potential class requisition based on client requirements
- Strong knowledge in Capacity Planning
- Strong negotiation, analytical, commercial awareness and problem-solving skills
- Well-developed technical skills, MS Office products and Call Center technologies
- Excellent verbal and written communication skills
- Willing to work shifting hours, weekends and public holidays.
Refer code: 684708. Elabram - Hari sebelumnya - 2024-03-19 05:45
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