AlamatThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Set up overall warehouse division process and ensure to achieve KPI target for each division (Inbound/Inventory/Outbound)
- Set up manpower allocation plan based on forecast (monthly, weekly, and daily)
- Coordinate with external parties (Sourcing, Logistics, 3PL, BD, Opex, HR, GA, HSE, Security, etc.)
- Lead improvement initiative
- Monitor and review SOP and work instruction for each process
- Lead problem solving activities in each division
- Control CPO to achieve target
