Account Executive

Responsibilities:

1. Reseller Management:

• Engage with resellers, addressing inquiries related to orders, complaints, and other queries originating from platforms like Tokopedia.
• Monitor and manage reseller relationships to ensure smooth communication and collaboration.

2. Coordination with Technicians and Service Centers:

• Coordinate the resolution of product issues by liaising with technicians or service centers across multiple locations.
• Ensure efficient communication between the sales team and technical support to address and resolve customer concerns promptly.

3. Consignments Handling:

• Oversee existing consignment arrangements, ensuring accurate inventory management and timely fulfillment.
• Collaborate with internal teams to streamline consignment processes and optimize inventory levels.

4. Sales Data Preparation:

• Prepare and organize sales data to track offline sales performance.
• Collaborate with the sales team to gather relevant information and compile reports for sales analysis.

Requirements:

1. Proven experience in account management or a similar role.
2. Excellent communication skills to effectively engage with resellers, technicians, and internal teams.
3. Strong organizational skills with the ability to manage multiple tasks concurrently.
4. Problem-solving mindset to address and resolve issues promptly.
5. Proficient in data analysis and reporting tools.
6. Familiarity with e-commerce platforms and consignment processes is a plus.