AlamatThe Account Manager at Léngua serves as the primary point of contact for clients, ensuring their needs are met and their expectations are exceeded. This role involves managing client relationships, coordinating project timelines, and collaborating with internal teams to deliver high-quality digital solutions. The ideal candidate is a proactive communicator, strategic thinker, and adept problem-solver with a strong understanding of digital marketing and project management principles.
Responsibilities:
Client Relationship Management:
- Develop and maintain strong, long-lasting relationships with clients.
- Serve as the main point of contact for all client communications, inquiries, and requests.
- Understand clients' business objectives, challenges, and opportunities to provide tailored solutions.
- Conduct regular check-ins with clients to gather feedback, address concerns, and identify new opportunities for collaboration.
Project Coordination:
- Collaborate with internal teams, including designers, developers, and marketers, to plan and execute digital projects.
- Create project timelines, allocate resources, and ensure adherence to deadlines and budgets.
- Act as a liaison between clients and internal teams, facilitating communication and ensuring project requirements are met.
- Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful project delivery.
Strategic Planning:
- Work closely with clients to develop strategic digital marketing plans aligned with their business goals.
- Provide insights and recommendations based on industry trends, competitor analysis, and best practices.
- Identify opportunities for upselling or expanding services to existing clients based on their evolving needs and objectives.
- Collaborate with the sales team to identify and pursue new business opportunities.
Performance Monitoring and Reporting:
- Track and analyze key performance metrics to evaluate the effectiveness of digital campaigns and initiatives.
- Prepare regular performance reports for clients, highlighting achievements, areas for improvement, and actionable insights.
- Use data-driven insights to optimize strategies, refine tactics, and drive continuous improvement.
Team Leadership and Collaboration:
- Foster a collaborative and positive work environment by effectively communicating goals, expectations, and feedback to internal teams.
- Provide leadership and mentorship to junior team members, guiding them in project execution and client management.
- Collaborate with cross-functional teams to brainstorm ideas, solve problems, and drive innovation in digital solutions.
Business and Client Searching:
- Actively participate in pitching activities, including preparing presentations, proposals, and pitches to potential clients.
- Research and identify prospective clients within target industries or markets.
- Conduct outreach and networking activities to establish connections and initiate conversations with potential clients.
- Lead the client acquisition process, from initial contact through to contract negotiation and onboarding.
Qualifications:
- Bachelor's degree in Marketing, Business Administration, or related field.
- Proven experience (minimum of 1 year) working as an Account Manager in a digital agency or similar environment.
- Strong understanding of digital marketing principles, including social media, content marketing, and advertising.
- Excellent communication skills, both verbal and written, with the ability to articulate complex ideas clearly and concisely.
- Exceptional client management skills, with a track record of building and maintaining long-term relationships.
- Analytical mindset with the ability to interpret data, extract insights, and make data-driven recommendations.
- Demonstrated leadership abilities, including the ability to motivate and inspire team members to achieve shared goals.
- Detail-oriented with strong organizational and time management skills, capable of managing multiple projects simultaneously.
- Creative problem-solving skills and a proactive approach to identifying and addressing challenges.
- Familiarity with industry tools and platforms, such as Google Analytics, Supermetrics, etc, is a plus.
