Account Manager

Company Description

Established in 2017, is a fast growing company in Indonesia. PT Telmark Integrasi Indonesia helps clients manage their business in providing the BPO (Business Process Outsourcing) Solutions for the Manpower, Technology Infrastructure, Telecommunications and IT Systems, and other supports for the BPO Services.

Role Description

The Account Manager will work as our Customer Success Specialist, they will be responsible for ensuring customer satisfaction by providing outstanding customer support through effective problem-solving, communication, and analytical skills. Additionally, they will be tasked with sustaining and pursuing potential sales opportunities with current clients.

Job Descriptions:

• Build and nurture relationships with assigned clients.
• Understand client goals, challenges, and pain points.
• Regularly communicate with clients to address their needs and concerns.
• Identify opportunities to expand business within existing accounts.
• Collaborate with sales and marketing teams to propose solutions that align with client objectives.
• Upsell additional products or services as appropriate.
• Ensure client satisfaction by delivering exceptional service.
• Resolve any issues or escalations promptly.
• Stay informed about industry trends and competitors.
• Use market insights to enhance client relationships.

Requirement

• Bachelor’s degree in Business, Marketing, or related field.
• Proven experience in account management or sales.
• Excellent communication and negotiation skills.
• Strong problem-solving abilities.
• Proficiency in CRM software and Microsoft Office Suite.