Administrator (Students Administration And Services)

Job purpose:

Serve as custodian of student academic records; providing the necessary services which facilitate class and room scheduling, student registration for classes, collection and maintenance of grade information, student performance monitoring, academic eligibility determination, and a variety of other services related to student records.

Key responsibilities and accountabilities:

1. Provides excellent services to the students
2. Organizes and administer the students’ records, registration and graduation functions, including transcript evaluations
3. Performs the coordination, the evaluation and the certification of graduation applications and oversee the complete graduation process
4. Liaises with University partners
5. Cultivates good relationships with students, and addresses their needs in administration-related matters and top-up degree programme as well as career development
6. Responds to inquiries, from parents and/or students, the public and other educational institutions.
7. Manages and oversees the student enrollment and deferment status, and generate a termly Enrollment Report
8. Oversees Academic Timetable planning
9. Ensures efficiency of the Administration and Student Services Department
10. Any ad-hoc tasks and duties assigned by superior or top management

Requirements:

1. Degree in Business Administration or equivalent
2. Have sense of urgency in meeting deadline
3. Possess good interpersonal, presentation and communication skills.
4. Dynamic with pleasant disposition

KPIs:

1. To ensure weekly completion for tasks
2. To ensure the team monitors the attendance of students (International Student at 90% attendance and Local Student at 75% attendance) and to issue warning letters accordingly
3. To ensure timely payment of Course Fees and other collectable academic fees by students and follow-up on delayed payments
4. To ensure timely exercise of Student Progression and TEVAL reports
5. To prepare, issue and sign on Letter of Acceptance and Student Contract
6. To ensure timely preparation and issuance of Certificates/Diplomas
7. To ensure timetables are planned before Week 12 and are disseminated to all students before commencement of term