AlamatThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Perform a day-to-day due diligence review of prospective customers by confirming KYC data requirements in accordance with the applicable regulations and internal policies
- Responsible for reviewing tax and bank account documents submitted based on a set of guidelines provided
- Properly record and maintain documentation of necessary supporting documents
- Perform due and timely escalation to the supervisor whenever needed
- Perform any other duties relevant to the onboarding process as assigned
