Aftersales Admin Officer

1. Providing quality customer service in order to increase customers’ satisfaction and drive sales revenue. Services provided include:

· Answering incoming phone calls and attending to customers’ enquiries.

· Attending to walk-in customers and guests.

· Responding to customers’ email and fax.

· Providing spare parts-related support and information to customers such as verification of parts (based on parts catalogue) and presenting the physical parts photo (taken from warehouse).

1. Supporting the salespeople on the whole sales-cycle. The supports provided directly helps to increase the efficiency of the sales-cycle which in turn generate more revenue for the department. Supports provided include:

· Generating sales quotations via SAP system.

· Following-up sales quotations with customers and persuading them to make order confirmation(s).

· Negotiating and liaising with customers on delivery issues.

· Processing customer’s order by generating sales order / proforma invoice via SAP system.

· Ensuring a prompt and proper order fulfillment by closely coordinating with Purchasing and Warehouse Department.

· Work closely with Export Department to organize a timely and accurate delivery.

1. Assisting the account department on claims, filing and administrative duties.

1. Maintaining an excellent documentation system to aid data retrieval for future referencing purposes.

1. Other ad-hoc duties, including but not limited to: new customer code requisitions, requesting for new parts number creation, assisting on goods defective/return issue, requesting for the issuance of Credit/Debit Note, and managing company’s library.