Agent Call Center Bank Swasta - Jakarta
| Perusahaan | PT. Infomedia NusantaraLihat lainnya |
 Alamat | Jakarta Selatan, DKI Jakarta |
| Kategori | Sales / Marketing |
Uraian Tugas
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
Meminta
- Pria
- Usia max 35 thn
- Aktif berbahasa inggris aktif
- Minimal pendidikan D3
- Menguasai komputer
- Bersedia shifting
- Bersedia lembur jika dibutuhkan
- Komitment menjaga kerahasiaan data pelanggan
- Disiplin
- Bekerja secara tim
- Komunikatif
- Attitude yg baik
Refer code: 575620. PT. Infomedia Nusantara - Hari sebelumnya - 2024-01-11 19:37
