Assistant Rooms Operations Manager

The Assistant Rooms Operations Manager role will provide support with oversight and staff management for the Front Office, Guest Services, Housekeeping, and flexing between all areas of the operation as the business requires. The Assistant Rooms Operations Manager will strive to continually improve the guest and colleague experience while maximizing the hotel's financial performance. Specific duties in this role will include but are not limited to:

• Agility to adjust to various departments throughout the hotel as needed to support the operation
• A commitment to guest communication from pre-arrival to post-stay survey
• Ensuring that Housekeeping and Front Office division's colleague's behaviors align with Hyatt’s core values
• Working closely with all other stakeholders, including fellow leaders in the Housekeeping and Front Office Operations, in a collaborative manner, focusing on the overall success of the hotel
• Supervising colleagues primarily within Housekeeping and Front Office divisions, ensuring that the correct brand standards and luxury levels of service are maintained
• Supporting with recruitment for primarily the Housekeeping and Front Office divisions as well as the training of new and current colleagues
• Developing SOPs, policies, and initiatives to optimize the operation and see to guest and colleague satisfaction
• Conducting regular inventory of all operating supplies, maintaining par levels, entering orders while staying in line with monthly and annual budgets, and supporting department forecasting
• Ensuring a healthy and balanced work environment for all

• A true desire to satisfy the needs of others in a fast-paced environment
• Ability and willingness to help with coverage in other hotel areas
• Refined verbal and written communication skills
• 2-3 years of progressive hotel Housekeeping and/or Front Office Management experience
• Service-oriented style with professional presentation skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal, and administrative skills
• Participates in the Hotel MOD Program.
• Experience teaching, supervising, and mentoring multilingual and multicultural staff preferred
• Experience with the special needs of VIP Guests, foreign dignitaries, etc., helpful
• Must have flexible work availability, including mornings, evenings, weekends, and holidays.

Physical Requirements – (not limited to)

• Must be able to lift, push, and carry up to 75lbs.
• Must be able to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs.
• Must be able to communicate verbally and in writing.

WHY WORK FOR HYATT?

• Free room nights, Discounted and Friends & Family Room Rates
• Tuition Reimbursement
• Free employee parking 
• PTO, New child leave, and Paid Holidays
• Discounts at various retailers – Apple, AT&T, T-Mobile, Rental Cars and many more!
• Medical, Dental, and Vision Insurance
• Start saving for retirement with our 401k program and company match
• Employee Stock Purchase Plan
• Free colleague meals weekly
• Opportunities for career growth!

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.