Main Scope and General Purpose of Job:

Provide administrative and service support responding to inquiries for banquet space in a timely and efficient manner. Provide follow up in an effort to convert inquiries to confirmed business, and attend to the delivery of clients’ requests of their banquet event

Direct Responsibilities:

Prepare all administration documents required by the Banqueting sales and service team Attend to telephone, fax, email enquiries in a timely manner

Maintain a correspondence data base (manual and electronic) Co-ordinate all familiarizations and site inspections as required

Sell the hotel facilities and services with emphasis on the banqueting facilities

Meet with clients and attend to the details of their events (including weddings; business meetings, small conferences; internal meetings and external meetings)

Prepare Banquet Event Orders (BEOs)

Liaise with interfacing departments to provide exceptional service for guests:

o  Executive Chef and Food and Beverage Manager for menu and floor plan lay out within budgets

o  Reservations Manager for space allocation of rooms

Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.

Supervise VIP functions as required

Provide input for hotel web design relating to Banqueting Attend sales meeting and service briefings

Assist with direct mail campaigns

Maintenance and management of booking data base

Assist with promotions and familiarizations where requested

Organize Trade shows, functions and exhibitions where applicable and advised by Superiors Assist with tender submissions

Work with other ICHG properties and assist superiors including regional sales personnel to sell their properties

Liaison with advertising agency where applicable Stock control of collateral

Maintain and update promotional flyers Maintain stock of printed material

Assist with the preparation of new products and services Distributes sales leads

Work in line with business needs

Work with Manager to achieve departmental revenue target