Baru Assistant Front Office Manager

Job Description

• Assists Front Office Manager to direct, lead and co-ordinates overall activities of the Front Office.
• Maximizes room and related revenues with the existing salable rooms using the Yield Management technique.
• Assists Front Office Manager for the entire operation, staffing and equipment of the Front Office.
• Assists to delegate to and supervises all Managerial staff within the Department and assist them in preparing work schedules.
• Confirms to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service.
• Conducts regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office as a whole, explaining new directions and policies and procedures at the same time.
• Assists to prepare the annual capital and operating budgets for the Department and ensure departmental expenditure is kept within budget by presenting the P & L for the Department on a monthly basis.
• Handles and resolves all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients and guests of the Hotel.
• Through close supervision recommend improvements and changes to the operation of the Front Office, especially concerning creating better service standards, increasing revenue and reducing costs.

• Previous experience in similar position and hospitality industry
• Ability to enabling the team and create healthy work atmosphere
• Sparkling personality, positive attitude and good communication skills
• Ability to apply strategic thinking and business awareness

• Optimal employee experience and healthy working atmosphere
• Be a part of a Global community of Hospitality industry
• Talent development opportunities
• Corporate Social Responsibility activities