Baru OpenText Support (HRIS /SAP support background)

Job Description

1. Analyze support issues logged with helpdesk ticketing system (JIRA) in accordance with client SLA
2. Coordinate issue and monitor issue resolution
3. Support business user with navigation, and general question about OpenText
4. Create knowledge articles as appropriate
5. Take ownership of issue investigation and resolution
6. Conduct Unit Testing and support other forms of testing
7. Support functional consultants in designing solutions for the gaps identified
8. Work with the EIT OpenText Consultant to facilitate incident & problem resolution.
Bachelor Degree/Diploma Major in Information Technology/Information System
proven track record in OpenText support or familiar with SAP HCM, Oneforce.
1-2 years experience with the proven track and portfolios related to OpenText modules (Documentum/AppWorks)
HRIS experience wtih IT background are welcome
Experience as HR Transformation support is a plus.
Informative, open, and able to communicate and engage with the Business Users.
Detailed oriented and have analytical skill.
Strong leadership is the plus point.