Boutique Manager

Job Description:

Passion Jewelry is seeking a dynamic and experienced Boutique Manager to lead our boutique team and uphold the exceptional standards of customer service, sales, and overall operations. As the Boutique Manager, you will be responsible for the day-to-day management and success of our retail boutique, providing customers with a memorable and unparalleled shopping experience.

Key Responsibilities:

Team Leadership:

• Lead and inspire a team of sales associates to achieve sales targets and provide outstanding customer service.
• Recruit, train, and develop boutique staff to ensure product knowledge and service excellence.
• Set clear performance expectations and regularly provide feedback and coaching to team members.

Customer Service:

• Ensure that every customer receives a personalized and memorable shopping experience.
• Handle customer inquiries, concerns, and special requests professionally and promptly.
• Resolve customer complaints and issues in a manner that preserves the brand's reputation.

Sales and Inventory Management:

• Drive sales growth and meet or exceed sales targets.
• Monitor inventory levels, conduct regular stock assessments, and coordinate restocking.
• Implement effective visual merchandising to enhance the store's aesthetic appeal.

Financial Management:

• Manage the boutique's budget, including expenses, and revenue.
• Prepare and analyze sales reports to make data-driven decisions to enhance profitability.
• Control operating costs while maintaining the highest levels of customer service.

Product Knowledge:

• Develop a deep understanding of Passion Jewelry's products and their unique selling points.
• Train the team on product knowledge to assist customers in making informed purchasing decisions.

Compliance and Store Operations:

• Ensure the boutique complies with all company policies and procedures.
• Oversee daily operations, including opening and closing procedures, security, and cleanliness.

Marketing and Promotion:

• Collaborate with the marketing team to implement in-store promotions and events.
• Participate in local marketing initiatives to drive traffic to the boutique.

Health and Safety:

• Maintain a safe and clean environment for both customers and employees.
• Ensure compliance with health and safety regulations.

Qualifications:

• Proven experience in retail management, preferably in the luxury or jewelry industry.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Proficiency in retail software and point-of-sale systems.
• Ability to analyze sales and inventory data and make informed decisions.
• A passion for jewelry and a keen eye for design.
• Bachelor's degree or equivalent experience in a related field is a plus.

Benefits

1. Career Path

• Cadre formation for a promising career path

2. Staff Wellness

• Comprehensive medical reimbursement by company

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Coaching by experts in the field of sales & retail

4. #Passioners perks

• Generous staff discount off All Passion Jewelry Group products
• Award monthly and yearly for best employee in front line & back office
• Internal Referral programme
• Income up to 50 million per month*

As the Boutique Manager at Passion Jewelry, you will play a critical role in delivering a world-class shopping experience to our customers and driving the success of our boutique. If you are a motivated and dedicated professional with a passion for jewelry and retail, we invite you to apply and be a part of our team