Call Center

Job Description

- Response to customer's query through telephone (inbound and outbound), chat, email, social media, etc in a timely manner

- Contact customers to respond to inquiries or to notify them of ticket investigation results and any planned adjustments (follow-up calls)

- Keep records of customer interactions recording details of inquiries, complaints and comments, as well as actions taken and update tickets accordingly.

- Ensure urgent tickets/cases are resolved within 1 hour by coordinating with respective department and customer directly

- Provide exceptional customer service to every customer

- Willing to work in Shifting Schedule including weekend and Public Holiday

- Additional duties as needed

Job Types: Full-time, Contract

Ability to commute/relocate:

• DKI Jakarta: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• SMA/SMU/SMK (Preferred)

Experience:

• Call Center: 1 year (Required)

Language:

• English (Required)
• Mandarin (Preferred)