Call Center Officer - Credit Card

Business Function

DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).

Responsibilities:

• Responsible in providing phone banking services to customers to achieve individual goals & target & Service Levels of Customer Service Centre
• Follow up on customers outstanding requests, if any, and ensure resolution and excellent customer experience
• Adhere to professional standards of behavior & conduct in dealing with customers and fellow staff
• To ensure accuracy and compliant in all areas

Requirements:

• Bachelor degree holder
• Strong in English verbal communication skills
• Minimum 1 year of experience in a Contact Centre environment
• Experienced in handling Credit Card product
• Good time management and prioritization skills
• Problem solving and decision making skills
• Ability to focus on details and validation of information