Chief Security

Main Scope

-                     To coordinate the Security of the Hotel as a whole, taking into consideration liaison with the outside security firm.

-                     Doing security exercises and trainings

Direct Responsibilities:

-Responsible for maintaining the highest level of Security within the Hotel at all time whilst on duty. (Refer Organization Chart)

-Responsible for well trained Security team member.

Administrative Responsibilities: 

-Conform to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service.

-Performs special duties as required by the Director of Human Resources

Technical Responsibilities:

- Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.

-To attend regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new direction and policies and procedures at the same time.

-To be aware of the Security policies and procedures of the hotel, and ensure that at all times in all area of the Hotel that they are being strictly adhered to.

-To be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.

Commercial Responsibilities:

-To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.