Chief Tenant Relation & Facility

JOB DESCRIPTION

• To lead, manage and be responsible for the Tenant Relations & Facility Department
• Handling complaints that come from the Guest and Tenant to be followed up the resolution
• Conduct regular briefings on the Receptionist team and Facility team
• Supervise, check, control and assess performance on work attendance, work attitude, work processes and work administration in the Tenant Relation Officer (TRO) Team, Receptionist team and Facility team
• Make weekly and monthly reports accurately
• Make monthly shift work schedules for the Tenant Relation Officer (TRO) team, Receptionist team and Facility team
• Being able to compile and disseminate training material to the Tenant Relation Officer (TRO) team, Receptionist team and Facility team
• Become a mediator between Tenant and Building Management
• Carry out work inspections
• Together with the Chief Synergy work coordinate work, oversee the work process and employee discipline
• Able to lead a teams

CRITERIA

1. Bachelor of Tourism / Communication / Public Relations / Management / similar
2. Cheerful, clean, bright
3. Active communication, initiative and pro active
4. Active English (required)
5. Have high leadership, team work and problem solver capabilities
6. Minimum 3 years experience in Apartment / Mall / Hotel as Chief TR & Facility / Tenant Relations Manager
7. Placement in DKI South Jakarta