Chief Tenant Relation For Apartment

JOB DESCRIPTION
 

1. To lead, manage and be responsible for the Tenant Relations & Facilities Department
2. Handling complaints that come from the Guest and Tenant to be followed up the Resolution
3. Conduct regular briefings on the Receptionist/Concierge team and Tenant Relation team
4. Supervise, check, control and assess performance on work attendance, work attitude, work processes and work administration in the Tenant Relation Officer (TRO) Team, Receptionist team and Facility team
5. Prepare weekly and monthly reports accurately
6. Prepare monthly shift work schedules for the Tenant Relation Officer (TRO) team, Receptionist/Concierge team and Facility team
7. Being able to compile and disseminate training material to the Tenant
8. Relation Officer (TRO) team, Receptionist team and Facility team
9. Become a mediator between Tenant and Building Management Carry out work inspections
10. Together with the others Chief to Synergy work coordinate work, oversee
11. the work process and employee discipline
12. Report to the Property Manager
13. Communication with Retail Tenant
14. Manage fitting out at Tenant Premises
15. To lead and Coach the team
16. Manage Facilities for the Tenants

JOB QUALIFICATION
 

1. Bachelor of Tourism / Communication / Public Relations / Management / similar
2. Cheerful, Clean, Bright
3. Active communication, initiative and pro active
4. Active English (required)
5. Have high leadership, team work and problem solver capabilities
6. Minimum 5 years’ experience in Apartment as Chief Tenant Relations or as a Tenant Relations Manager
7. Placement in DKI South Jakarta
8. Have an experience work under Tenant/Owner Association (P3SRS)
9. Familiar work with Microsoft Office, Graphic Design