Client Relations Specialist (English Speaking)

We are one of the leading players in the fast-growing online services industry. Our mission is to provide convenient, reliable, and safe transportation & delivery solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people receive service in Indonesia.

Main Fuctions

• Processing requests and feedback from the company’s clients (live chat, outgoing calls, face-to-face meetings) about the quality of the services provided, handling objections and resolving conflict situations between service users;
• Assisting riders with the registration process in mobile app, as well as supporting them in resolving order related issues, photo report checks; 
• Assisting supervisor with promotional activities.

We offer

• Online training course from the first day of working;
• Stable monthly remuneration + annual revision & increment depending on your personal indicators\performance;
• Trial period to decide if this job is for you or not;
• On-site work, compact and well equipped office;
• Tech-savvy environment: corporate CRM, news portal\blog and work messenger;
• An experienced team of seniors that will share their expertise with you and help improve your skills;
• 5-day working week: Monday-Friday, 9am - 6pm;
• Possible career advancement and professional development.

Requirements

• Strong command of English;
• Customer Service/Sales experience will be a big plus;
• Positive attitude, friendly and outgoing personality;
• Excellent interpersonal and problem-solving skills;
• Computer literate (MS Office, CRM).