Job Description:
- Create the Collection Team’s training work plan (including curriculum & training materials, making quiz, written tests, and roleplays), also creating the training reports to be submitted
- Ensure the training program is completed according to the timeline and requirements standardized
- Follow up on QC results to fulfill the training needs
- Analyze training results on a regular basis to be submitted to management, to find out which parts need to be improved or strengthened
- Update with any new banking products
- Validate SOP flow process
Requirement:
- Minimum Bachelor’s degree graduate
- Minimum 3 years of experience as Collection/Asset Recovery Training
- Great public speaking is a required skill
- Understands regulations & procedures related to the banking industry
- Able to operate Microsoft Office