Collections Manager

Job Description :

1. Manage billing, increase billing rate and reduce losses
2. Help minimize fraud cases and analyze market changes
3. Establish manpower plans, implement collection management and coordinate with Credit Analyst, Customer Service, and IT departments.
4. Coordination with billing vendors
5. Develop KPI and collection division targets
6. Analyze billing data and reports, billing rate, delay rate, etc.
7. Setting KPIs and Analyzing employee performance
8. Participate in recruitment, Conduct interviews, training and assessment of collection department staff,
9. Calculation of Incentives
10. Manage Team Incentives and Rewards
11. Make sure the whole team complies with company standards and policies
12. Other temporary work assigned by leaders

Requirements:

• Max. 35 years old
• Required language(s): Fluent English ( Speaking, Writing, Typing & giving presentation ) & able to speak Mandarin is and advantage
• Candidate must possess at least Bachelor in any field.
• Experience with Desk Collection department for more than 3 years in Financial Technology Company.
• Excellent leadership ( handle big team )
• Excellent communication, relationship, corporate attitude
• Superb communication and presentation skills
• Excellent problem-solving skills

Working Location : Alam Sutera, Tangerang Selatan