AlamatAbout Jiera:
Jiera is a local brand that has grown rapidly in its 2 years of development. Jiera is a brand that focuses on lip care and is the Top 1 best-selling product for the Lip Serum product category. Now Jiera is supported by VC-unicorn UNA Brands, which can develop much faster and grow faster.
About Una:
Founded by e-commerce experts, Una Brands is on a mission to build a next-generation consumer goods conglomerate focused on Asia Pacific. We acquire, operate and scale businesses with a proven track-record and category-winning brands. We are backed by top-tier institutional investors and business angels to support us on our mission. Being a part of the Una Team means you will get the chance to work alongside a highly entrepreneurial, exceptional, and experienced team, who have worked at companies like McKinsey, Goldman Sachs, Lazada, Shopee, Amazon, and Ninja Van. We are growing rapidly and are keen to find top talent to build this company with. Join us today! We have raised >$100M in our funding rounds so far.
Your Role :
- Collecting and analyzing customer data
- Using CRM systems to manage relationships and maintain customer retention
- Developing new ways to meet customers’ needs
- Lead Customer Service team and create strategy to support CRM
- Collect customer feedback through panel test and build something to upgrade customer experience
- Creating and executing CRM program or retention campaigns for existing customers (e.g membership)
- Developing marketing campaigns to attract new customers Collaborating with sales, marketing, customer service and operations teams to improve the customer experience
- Build customer life cycle which as part of customer retention
Your Profile :
- You have 2+ years of relevant experience in CRM, preferably in a fast-paced startup
- Experiences in related industries will be highly regarded; beauty, personal care, and/or local beauty brands
- Has experience in analyzing CRM data
- Preferably to have experience in customer service
- Outstanding organizational skills and experience in effectively planning and coordinating projects across multiple departments
- Substantial ownership and entrepreneurial drive. A self-starter that takes the initiative is comfortable with ambiguity and is willing to get hands dirty, and a fast learner
- Demonstrates high-quality judgement and decision-making, end-to-end thinking, as well as strong analytical skills
- Experienced with and passion for e-commerce platforms (e.g., Shopify, Shopee), consumer products, and digital marketing, a plus
