Customer Administration Officer

Customer Administration role in Digital Marketing involves managing and nurturing relationships with clients to ensure satisfaction and successful collaboration in achieving relation goals.

Responsibilities

1. Understand customer needs and goals to assist them in achieving success.

2. Aid customers in the implementation process of products or services.

3. Provide training to customers to maximize the usage of products or services.

4. Conduct performance analysis to ensure customers achieve desired outcomes.

5. Be responsible for customer retention and identify growth opportunities.

6. Respond promptly and effectively to customer inquiries or issues.

7. Gather customer feedback to enhance products or services.

Requirements:

1. Bachelor's degree.

2. Work experience in customer management is preferred.

3. Exceptional communication skills, both oral and written.

4. Understanding of the technical aspects of the offered products or services.

5. Focus on customer satisfaction and success.

6. Ability to identify and solve problems swiftly.

7. Good time management skills.

8. Living or Stay In Bali or Grew up in Bali.