Customer & Data Support

Job Requirement : 

• Bachelor degree in any major are welcome.
• Proficient in Google Workspace especially in Spreadsheet operation is a must.
• Having experience in customer service field is a plus.
• Having experience in brokerage / financial industry is a plus.
• Fluent in English is a plus.
• Responsive working culture.
• Good communication skill & customer oriented.
• Ability to work well in a team and in a fast-paced environment.
• Attention to detail, good decision making, and eager to learn.
• Willing to work by shifting hours (maximum 40 hours / week).

Job Description : 

• Responding to customer inquiries and resolving issues swiftly and accurately.
• Performing initial verification of transaction notifications created by customers, such as bank/wallet checking, calculating amounts, checking metadata,  update in dashboard admin, etc.
• Requesting and reporting customer withdrawals as per predetermined schedule.
• Managing and being responsible for email correspondence.
• Assisting in account registration and verification
• Facilitating internal transfers.
• Contribute to the completion of other tasks/requests and actively participate in team collaboration.

• Attention to Detail
• Data Entry
• Customer Experience
• Customer Service

At Turnkey Group, we are driven, energetic, fast paced, innovative and passionate.

Benefits and perks of working with us include:

Compensation: Competitive salaries, insurance 

Progression: Professional development

Turnkey Group is a the powerhouse behind two innovative subsidiaries: TurnkeyID and Portofolio Indonesia that are committed to empowering the derivative trading landscape in financial industry who always look for "what next" in the game. We put heart and passion in our work and determined to disrupt the landscape of how things work in modern financial ecosystem.

Anyone who work for Turnkey Group will not be selling their labor to distant and disinterested stakeholders (as most company works), but instead will taste the fruit of their labor fair and directly.

Want to know a bit about our work culture? Follow our instagram at @lifeatturnkey