Customer Experience Officer

Responsibilities:

• Manage Overall Customer Experience of Boutiques and Other Offline Touchpoints.
• Develop & Execute Customer Loyalty program.
• Manage overall Business CSAT Survey (All Market, All Channel).
• Complaint Handling Management (Record, Handling, Classification & Resolution).
• Enforce further Problem Management through all Areas pertaining to Customer Experience.
• Monitor and follow up Customer Database records.

Requirement & Qualifications:

• Bachelor’s degree or equivalent
• Have Minimum 5 Years of Experience on Hospitality/ Luxury Lifestyle Provider 
• Fluent in Microsoft Office based apps (Ms. Office, Ms. Excel, Ms. Powerpoint)
• Have previous experience in Customer Relation / Customer Experience Field
• Have Take the HEAT Personality (Hear, Emphatise, Apologize, Take Action)