Customer Experience Specialist | Hybrid  

Purpose

• The Customer Success Account Associate / Manager for subscription services is responsible for promoting customer loyalty by ensuring that customers successfully achieve desired outcomes through full adoption of provided subscription services. Drives end-to-end adoption cycle by partnering closely with sales accounts teams, delivery teams, partners, and other relevant resources.

Duties and Responsibilities

• Develop trusted advisor-relationships with our customer’s senior/strategic management, executive sponsors, and key influencers among stakeholder groups that will be affected.
• Develop Customer Success Plans and Quarterly Success Reports for customers
• Conduct Quarterly Success Reviews for customers and drive collaboration for progress towards outcomes
• Ensure all activities to drive adoption is aligned with and contributes to internal group’s desired business outcomes

Qualifications

• Bachelor's degree in Business Management, Marketing Management, or equivalent.
• Fresh graduates

Competency

• Excellent communication and presentation skills
• High level of integrity
• Highly customer focused
• Very data-driven
• Excellent problem-solving and analytical skills
• Ability to educate technical and non-technical audience about technology
• Highly organized and highly procedural and methodical
• Work comfortably with business senior leadership
• Strong negotiation skills

Working Conditions

• Willing to work in a highly collaborative environment.