Customer Service

Job description:

• Order Booking and Tracking: Arrange bookings with airliners, overseas agency, and/or all related parties. Monitor and track the status of customer orders, ensuring timely delivery and providing updates as necessary. 
• Client Communication: Interact with customers to address inquiries, provide updates on shipments, and resolve issues or concerns related to shipment.
• Customer Support: Assist customers in booking air cargo shipments, providing quotes, and ensuring their needs are met throughout the shipping process. 
• Problem Resolution: Manage and resolve customer inquiries, operational challenges, and issues related to shipment
• Document Preparation: Coordinate with shipping document staff, prepare and review various documents, including bills of lading, air waybills, customs forms, and manifests. 
• Compliance: Ensure that all documentation complies with IATA/FIATA regulations, international trade regulations, customs requirements, and industry standards. 
• Data Entry: Accurately enter shipment data into relevant systems and databases. 
• Compliance: Monitor and enforce compliance with safety regulations, security procedures, and industry standards. 
• Collaboration: Work closely with internal departments, including operations, sales, and finance, to ensure seamless air freight or sea freight services and customer satisfaction. 
• Reporting: Generate reports related to shipment documentation, CUSTOMER SERVICE activities, and performance metrics. 

Requirements:

• Candidate must possess at least a diploma or bachelor’s degree from any field. Aviation, Business Administration, Marketing, Logistics, or a related field is preferred.  
• Minimum of 2 years of experience in air freight CUSTOMER SERVICE and documentation or a similar role. 
• Required language(s): English, Bahasa Indonesia. 
• Strong attention to detail and accuracy in document preparation and data entry. 
• Proficiency in using office software, document management systems, and CUSTOMER SERVICE tools. 
• Knowledge of international trade regulations, customs procedures, and documentation requirements. 
• Strong computer skills, including proficiency in Ms. Office and relevant software tools. 
• Certification in International Trade, Export Documentation, or a related field may be beneficial but is not mandatory.