Customer Service

1. Menanggapi Pertanyaan dan Keluhan2. Memberikan Informasi Produk atau Layanan3. Menyediakan Dukungan Teknis4. Mengelola Transaksi5. Mengumpulkan Umpan Balik6. Mempertahankan Hubungan Pelanggan7. Melakukan Penelitian dan Pemecahan Masalah8. Mengelola Komunikasi9. Menerapkan Kebijakan dan Prosedur10. Memberikan Pengembangan ProdukKualifikasi:1. Young & energetic individuals aged 24-35.2. Minimum Education: Diploma.3. 1+ year of Customer Service experience.4. Tech savvy with at least an exceptional understanding of MS Office.5. Familiar with e-commerce (Shopee, Tokopedia)6. Team Player, Honest, multitasker.7. Strong communication and problem-solving skills.8. Communicating effectively with customers.9. Providing product and service information, confirming orders, and documenting complaints.10. Handling customer complaints, including product replacements and returns.11. Managing transaction records and ensuring prompt issue resolution.12. Completing forms and contracts, requiring basic computer skills.