Customer Service And Sales Clinic

Job & Responsibility

• Maintain a positive, empathetic and professional attitude towards customers at all times through the website / ecommerce / market / application, social chat & chat application (wa / line)
• Respond to customer questions immediately
• Acknowledge and resolve customer complaints
• Provide feedback about the efficiency of the Customer Service process
• Ensure customer satisfaction and provide professional customer support.
• Keeping records of customer interactions, transactions, comments and complaints
• Processing orders, forms, applications and requests
• Responsible for achieving sales targets through average sales and repeat customers

Requirement

• Minimum education of SMA / K or Diploma or Bachelor
• Minimum of 1 years experience in a similiar position
• Has experience in the field of Customer Service via digital chat such as website / ecommerce / marketplace / application, social chat & chat application (wa / line)
• Having experience using systems like Qiscuss / Freshdesk / Zendesk
• Having experience increasing conversion rates via chat
• Having experience to achieve sales target using the method of up selling or cross selling
• Has a good communication, negotiation, analytical, and problem solving skill
• Skincare enthusiast
• Willing to work shifting time
• Placement : Yogyakarta