Customer Service

Benefits:  
- Weekly incentives 
- Quarterly bonus 
- Extensive career development opportunities

Job Requirements: 
- Required languages: English and Bahasa Indonesia (Spoken and written)
- Fluent in Mandarin language will be added advantage
- Excellent telephone skills and communication skills 
- Able to work with a rotational shift schedule 
- Accept short-term business trips

Job descriptions:  
-Make outbound calls or send messages to clients based on distribution, build up solid and excellent relationship. 
- Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer retention and satisfaction. 
- Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting. 
- Proactively identify, summarize, and verify potential issues through clients’ feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization. 
- Handle occasional tasks assigned by supervisors.