Customer Service (Melayu Speaking)

Our client, as one of the world online travel agents, is now currently looking for a Customer Service who is able to speak Melayu and also fluent in English. 

Responsibilities:

• Responding to all customers’ concerns regarding travel queries.
• Responding to posts and messages received from client’s social media account.
• Executing escalation que on refund related enquiries due to travel cancellation.
• Review all NPS & journey related surveys and approve or reject surveys to be posted.

Requirements:

• Bachelor’s degree holder.
• Preferably to have prior work experience on Customer Service, specific for online travel agents will be a plus.
• Good proficiency in Melayu and English (at least reading and writing).
• High on teamwork and engagement. Mature & has the analytical thinking.
• Wiling to work in rotational 24/7 shifting schedule.
• Willing to work from our office in Yogyakarta.
• Able to join in immediate effect.