Customer Service Officer

Job summary
Customer Service Officer at Anantarupa StudiosSocial media admin and Customer Service roleResponsible for responding to messages and supporting users
Job seniority: entry level
Responsibilities
• Administer social media accounts and respond to messages and comments• Engage in live chat or calls with product users• Develop answer templates and FAQs for product-related questions• Collaborate with technical teams for user issues and solutions• Participate in voice-over content creation when needed
Requirements
• Minimum high school education• At least 1 year of experience as a Customer Service/support/success/officer or online platform/social media specialist• Experience in the hospitality industry is a plus• Experience in voice-over content with unique characteristics is a plus• Interested in learning about the gaming (e-sports) industry• Proactive and initiative-driven• Willing to work on-site in Kedoya, West Jakarta• Available for both morning (9 AM - 6 PM) and night shifts (9 PM - 6 AM)