Data Analytics Manager

Job Description:

• Supervise Data Analytics team for daily operational and resource allocation
• Work with stakeholders as business partner to lead analytical activities for CRM project
• Work closely with in-house teams and maintain client relationships through scheduling regularly meetings
• Prepare reports and data visualizations to support regular and business review
• Find trends and insights to regularly provide recommendations for clients
• Apply analytical & statistical techniques to support CRM program from customer acquisition, cross sell, retention, and win-back strategies
• Create appropriate documentation for analytics knowledge library, including business flow, business process and data flow
• Analyze key metrics and identify opportunities to increase performance
• Create dashboards, data visualizations, and campaign and website performance reports
• Lead Data Analytics sub-team and be responsible for the team development
• Result oriented deliverables with the objective of customer satisfaction

Requirements:

• Bachelor’s degree from an accredited university in Informatics, Statistic, Math, Computer Science, or relevant field
• 5+ years’ work experience as a Business & Data Analyst or in a related field
• Experience in Agency, especially for CRM category
• Strong mathematical & numeracy ability to read data
• Sufficient analytical skills to identify trends, patterns, and insights from data and to make data-driven decisions
• Passionate about solving problems and data exploration
• Good communication & presentation skill
• Good interpersonal & collaboration skill; a team player
• Be able to work independent and diligently with low supervision
• Good English proficiency
• Experience to manage & supervise team
• Intermediate Experience in database SQL and data visualization tools, e.g., Power BI
• Intermediate experience with spreadsheet tools, e.g., MS Excel
• Experience in statistical models is a plus