Data Center Facility Engineer

Roles & Responsibilities:

• 24 shift duty at Client’s Data center  Data Center space, 5000m² (Including Data Hall, NOC room, Meeting Room, Staging room, Storage Room, BCP room, Loading bay, etc.)
• Ensuring availability for Client to log Incidents, Problems, Change Requests and Service Requests by phone or email 24 hours per day, 365 days a year.
• Monitor for the availability of facility and equipment items within a 24/7 Service Calendar
• Assist Assistant DC Manager / DC Facility Supervisor to manage day to day FM operations of accounts
• Ensure fulfilment of scheduled commitments for FM teams.
• Ensure good planning and execution of service schedules.
• Assist in training staff members on proper work processes, operating procedures, equipment servicing, etc., and manage FM engineers’ technical competencies.
• Manage Staff deployment and attendance administration.
• Motivate site staff and ensure safe & conducive work environment.
• Manage customers’ expectation and deliverables, and establish rapport for long term customer relationship.
• Manage onsite vendors and ensure timely and quality work.
• Provides solution proposals to clients for issues encountered onsite.
• Provide support to other FM site Teams for any emergency situation.
• Ensure continuous site improvements in areas of M&E Infrastructure, green initiatives and operational processes.
• Responsible for FM Quotation submission and obtain of Vendor quotation.
• Ensure tool box / daily ops meeting to be conducted c/w MOM
• To provide regular support to update of the Asset Management, Risk Management, Incident Management, Weekly Report, Monthly Report and Quarterly Report
• Review and provide close support to the onsite team to generate the Lifecycle replacement program, create opportunities to meet sales revenue targets
• Any other duties assigned by Manager (FM)/ DC Facility Supervisor