Duty Manager

Job Description

• Is responsible for assisting Assistant Front Office Manager in the overall day-to-day operations of the hotel whilst on duty.
• At all times is expected to lead by example - their behavior, speech and appearance must be without fault. Their treatment of staff must be courteous and discretionary.
• His/ Her guest service standards must be as the benchmark that set the levels to be attained by all hotel staff.
• Ensures that all Front Desk personnel welcoming guests as soon as they arrive with great care and attention.
• Encourages customer loyalty by building friendly, personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract
• Has an impeccable attitude which conveys the image of the brand and hotel
  

• Same position in hospitality at least 2 (two) years.
• Desire to progress within the Hospitality industry
• Sparkling personality, positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team

• Optimal employee experience and healthy working atmosphere
• Be a part of a Global community of Hospitality industry
• Talent development opportunities
• Corporate Social Responsibility activities