AlamatDeskripsi
Job Requirements :
A diploma or degree in Computer Studies or Information Technology Candidates with 3 years of helpdesk support experience will be preferred.
Fresh graduates with relevant skillsets may also be considered Basic operating knowledge on Windows Server Operating System will be added advantage Strong customer service skills with a knack for problem solving.
An aptitude for acquiring new skills and knowledge Ability to prioritise tasks and work on multiple assignments Strong written and verbal communication skills Basic understanding of Windows 10 OS, Active Directory, Office 365 (Teams, Sharepoint Online, One Drive), file and print infrastructure Working knowledge of LAN/WAN infrastructure and i OS and Android devices Be a team player, demonstrating shared responsibility and accountability with other team members Proficient in spoken & written English Responsibilities :Provide remote End user support primarily for Wilmar Singapore offices and Australia offices, occasional support of users in other regional offices may also be required Provide End user support for Windows 10 Operating Systems, File and Print, Office365 services (Share Point, One Drive, Teams, and Active Directory etc.), Zoom Provide End user support for other desktop application including MS Office, Acrobat, Docusign, Anti-Virus software, VPN application Trouble-shoot issues related to Windows 10 OS for end-users Tracking & documenting support activities using ticketing system (JIRA)Complete assigned service requests tickets, e.g.
new AD user account creation, deletion of AD user account, password reset, etc Perform applications and software upgrades, perform troubleshooting and fine tuning for users Identify and promptly escalate issues to level 2 engineers where necessary
