Field Collection Supervisor

Responsibilities:

• Monitor and manage performance of Desk Collection and ensure billing according to SOP.
• Develop strategies for collection to increase payment rates.
• Brief, coach, and motivate the team from time to time to reach the target.
• Negotiating the settlement of Tunaiku arrears.
• Minimize all kinds of risks that arise as a result of the billing process.
• Responsible for achieving the set targets.
• Coordinate with related units both internally and externally in carrying out strategies and achieving targets.

Requirements:

• Bachelor's Degree of any discipline.
• Have more than 3 years of experience as Collection Team Leader or Supervisor and also good in leadership.
• Strong experience in Collection (Field Collection and Desk Collection)
• Strong experience in managing a team.
• Have experience making good decisions in a team.
• Have good communication and negotiation skills.
• Discipline and can work well both individual and team.