AlamatWe are looking for a pleasant and friendly Front Desk Representative to join our team! As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make our guests feel comfortable and enjoy their stay with us.
Front Desk Representative responsibilities
* Keep FRONT DESK clean, tidy and supplied with all the necessary supplies
* Greet, communicate with and welcome guests
* Answer all the customers' questions and address their complaints
* Answer all incoming calls, redirect them when needed
* Receive letters, packages and send them to appropriate destination
* Check, sort and forward emails
* Check in & Check out guests
* Collect and process payments
* Make supply orders when needed
Front Desk Representative requirements
* Experience as Front Desk Representative or similar role (fresh graduate welcome)
* Hands on experience with office machines (for example printer etc.)
* In-depth knowledge of office management and bookkeeping
* Excellent knowledge of MS Office (especially Excel and Word)
* Sense of ownership and pride in your performance and its impact on company’s success
* Critical thinker and problem-solving skills
* Team player
* Good time-management skills
* Great communication skills
* Customer-oriented mindest
* High School diploma; any additional diploma will be considered as advantage
* Fluent in Bahasa Indonesia & English
