Alamat
Bentuk pekerjaanAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Front Office Leads are primarily responsible for room inventory to maximize selling opportunities at the Front Office. This includes assigning room blocks for groups and guest preferences. Front Office Hosts rely on the Leads ability to manage the inventory and analyze reports. This role has a direct impact on guest fulfillment with room accommodations. Front Office Leads must also assist in the guest registration process and communication of hotel services and promotions. This position leads other associates by coaching, giving direction and may include training. Front Office Lead is the perfect opportunity for a seasoned Front Office Host ready to advance their career into management.
Additional responsibilities but not limited to:
1. Block and pre-register suites and rooms in the PMS according to guests requests five-days out. Assign VIP’s according to sales, events, and management needs.
2. Keep front desk staff, including management, informed on any oversells, challenges, special accommodations unmet, etc.
3. Over sold-out periods perform room protects to ensure that rooms blocked for future arrivals are protected (one/two-night holes)
4. Check reservations listed on group resume and tour resumes to ensure reservation dates, billings, and room blocks are accurate in the PMS system.
5. Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings.
6. Verify Billing details for third party, group blocks, credit card authorizations, etc are accurate and complete.
7. Promptly answer telephone answer Front Office phones with a positive and clear voice. Handle all requests and problems and when needed delegate special requests to appropriate persons or departments.
8. Document any guest situations which require action by another department and follow up as needed.
9. Maintain out of order & out of service rooms with engineering and housekeeping
10. Other duties as assigned.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
This is not you typical career opportunity. This is the Hyatt Touch.
We offer excellent benefits:
· Free room nights. Discounted and Friends & Family Room rates
· Medical, prescription, Dental and Vision insurance after 30 days
· 401K with company match
· Paid Vacation, sick days, new child leave and holidays
· Paid Family Bonding Time and Adoption Assistance
· Tuition Reimbursement
· Free colleague meals during shift
· Employee Stock Purchase Plan
· Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
· Free parking
COVID-19 Safety:
Hyatt Hotels follows all COVID-19 CDC and United States Health Department protocols for the safety of our colleagues and guests.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
