Front Office Supervisor

About us

Bambu Indah is a tiny luxurious boutique hotel encapsulating old school Bali; peaceful, laidback and in harmony with nature. Tamarind, cinnamon, palm and bayan trees cascade down steep jungle slopes to an enchanting river with natural swimming pools fed by dancing waterfalls. In 2005 they installed eleven antique Javanese bridal homes collected on their travels on a jungle cliff top overlooking padi fields, inviting first their friends to stay and then turning it into a hotel. Since then, they have evolved with ecological mindfulness to expand Bambu Indah down to the river, building a range of spectacular and utterly original buildings all made from their signature material, bamboo. Today travelers come from all over the world, drawn by their dream of a regenerative world where nothing is used which cannot be composted back into the earth. This garden of Eden is their home which they share with you.

Qualifications & experience

• At least 2 years’ experience in Front Office Supervisor position in 5 star hotel
• Excellent interpersonal and communication skills
• Proven leadership and organizational skills
• Working knowledge of hotel management systems
• Able to multitask and prioritize tasks

Tasks & responsibilities

• Supervise front desk staff and ensure that they provide excellent customer service
• Respond to guests' inquiries and requests in a timely and professional manner
• Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
• Ensure accuracy of billing and payment processes
• Monitor and review guest feedback
• Resolve customer complaints
• Train and coach front desk staff
• Monitor staff performance and provide feedback
• Maintain a clean and organized front desk area

Benefits

• Basic Salary
• Service Charge
• Insurance BPJS Kesehatan
• BPJS Ketenagakerjaan
• Positive work environment